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Custom Work
Yes, we can.
We frequently work with chefs, owners, F&B departments, and designers to design and build cutting edge new products.
Process:
- Call or email for free consultation. Please be ready to provide necessary dimensions, needed quantity, deadlines, and a rough sketch (please fax or e-mail).
- In turn, we will provide a bid and/or suggestions to improve quality, functionality, and price with a working drawing and/or sample and timeline.
- From there, we'll build them and ship!
Finishes
What is Powder Coat? Powder coat is a baked on industrial finish impervious to weather, UV rays, and acids. Applications frequently include park benches, patio furniture, bicycle frames, and most metal products susceptible to the elements.
We currently offer two standard powder coat finishes: Silver Vein and Copper Vein.
The two textured finishes were chosen to camouflage small scratches and withstand the abuses of regular restaurant wear. These finishes will withstand industrial washing but we recommend washing by hand and keeping as dry as possible.
Guarantee
All Dine Art Products are guaranteed from manufacturing defects for one year from date of purchase (i.e. broken welds, material failure, etc.)
Finishes are guaranteed for six months, as we cannot be responsible for abusive handling. With proper care all products will provide years of trouble free service. (Of course if there is a gross failure of finish please call immediately and we will be happy to review and if appropriate supply new products free of charge).
Please return defective products and we will immediately ship stock items out the same day.
Payments
Private Parties
Private Parties will pre-pay all orders before shipment via check or credit card.
Restaurants and Related Industries
-Visa and MasterCard accepted for immediate stock item shipment.
-All invoices are due within 30 days of shipment of order.
-All balances due beyond 30 days are subject to 2.5% late fee per month or fraction thereof.
-Your company's Purchase Order or a Dine Art invoice signed by your companies' representative must be received (faxed) prior to all shipments.
Returns
- Returns are not accepted beyond 30 days of receipt.
- Previous approval from customer service manager is required for all returns, or packages will be returned to sender.
- All returns are subject to a 10% restocking fee plus all applicable shipping fees.
- Under no conditions will used or poorly re-packed products be accepted. Please take extra care in repacking items for return.
- Dine Art will not place damage claims against shipping companies when receiving returns. If products are damaged Dine Art will notify client and products will be returned to sender for filing of claim. Please re-pack carefully.
Turnaround
As of July 25th 2003 Dine Art will stock almost all items. Products, other than custom work, will be available for same, or next, day shipment, depending on time of receipt of order.
Delivery dates from date of shipment are, via UPS Ground, as follows:
Northern California (San Francisco, Bay Area) - 1 Day
AZ, ID, OR, NV, UT, WA - 2 Days
CO, NM, WY, MT - 3 Days
AR, IA, IL, KS, MO, OK, ND, NE, TX, WI - 4 Days
KY, LA, MI, MN, MS, ND, NY, PA, SD, TN, WV - 5 Days
East Coast and all others - 6 Days
Hawaii and Alaska: USPS is a good option via Priority 3-5 days, please call.
Canada please send all checks in US currency.
Who We Are
Dine Art was born in San Francisco in 1996, then called Steel Xtreme. As a group of friends, with the desire to provide exceptional front-of-the-house products to the hotel and restaurant industry, literally forged a niche for themselves, the dot-com bonanza was kindling in the Bay Area. Within two years they had all quit their day jobs (mechanic), or night jobs (bartenders, waiters and waitresses).
Today Byran & Lisa McWaters head up the administration and design. Tim George is our Shop Manager, and Jon Savage heads up the Shipping and warehouse dept.
As of 2003 Dine Art has been searching the globe for quality products and fabricators in order to provide stunning products and maintain stock items for next day shipments.
Thank you for your interest in our work!
Wholesale/Trade Accounts
Dine Art takes extreme pleasure in announcing our stock items are for immediate shipment to wholesalers, distributors, and industry reps.
Please call to set up an account with us, we would be happy to discuss our discount packages and begin working with you.
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